What is your policy on sharing of personal information?
We do not share any of the private information we gather through orders or contact inquiries. The information is only used to complete your order, send promotional offers and/or respond to your inquiry.
Which payment methods do you offer?
Here at Silk & Cotton we offer you a safe and secure checkout VIA either Stripe or PayPal Express. We support all major credit cards networks at our checkout. SilkandCotton.store is also verified by Stripe, assuring you a safe and secure checkout.
Shipping & Delivery
How long will my order take? When will my item(s) be delivered?
Your order is processed within 24-48 hours. Our free shipping is 3-8 weeks and our faster shipping is 2-5 weeks for delivery. Some items may arrive sooner than others, however most fall within the 3-8 week delivery window (Free shipping). Some countries have less hassle with customs than others. For us to be able to provide free or cheaper shipping, you will not receive a tracking number.
If you ordered one from one of our free product offers:
Worldwide shipping will be 3-8 weeks
Faster shipping will be 2-5 weeks
*Please expect delays for orders placed February 1st - February 16th due to courier backlogs* We apologise for any inconveniences caused.
I ordered multiple items but they arrived in different deliveries?
In order to speed up the delivery of your order, we may ship items at different times from different shipping centers around the world. Our goal is to get you your order as fast as possible!
You may return your item within 60 days after the estimated shipping time has passed. Upon eligible return, you can receive a full refund or new item in case you for example ordered an incorrect ring size.
What if I don't receive my item? Do you guarantee delivery?
We have a 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at Silkandcotton1@gmail.com and we will get you taken care of in the best way possible. We Should answer you relatively fast. Just click the contact button on our page.