FAQs

WHAT ARE YOUR SHIPPING TIMES?

Please find our shipping times below. These are our guarantees. The actual shipping time is mostly shorter.
Your order will be processed within 2 business days.
*Please note that there might be shipping delays due to COVID-19*

DestinationStandardExpedited
USA2-8 Weeks1-5 Weeks
Canada2-8 Weeks1-6 Weeks
Australia2-8 Weeks1-5 Weeks
United Kingdom2-8 Weeks1-5 Weeks
Rest of Europe2-8 Weeks1-6 Weeks
Hong Kong2-8 Weeks1-5 Weeks
South Korea2-8 Weeks1-5 Weeks
Rest of the World2-8 Weeks1-6 Weeks


I ORDERED MULTIPLE PRODUCTS BUT THEY ARRIVED IN DIFFERENT DELIVERIES?

Depending on availability in warehouses, we may ship products at different times from different warehouses around the world. We want to get you your order as fast as possible!


HOW DO I CONTACT YOU?

If you have any concerns or questions, please do not hesitate to contact us by email: Silkandcotton1@gmail.com

FREE RETURNS

You may return your order within 40 days after the delivery date. Upon eligible return, you can receive a full refund or new product in case you for example ordered an incorrect ring size. Please email us on silkandcotton1@gmail.com if you want to return an order.

WHAT IF I DON'T RECEIVE MY ITEM? DO YOU GUARANTEE DELIVERY?

We have a 100% guarantee delivery of every item! If you do not receive your order within the delivery window, simply contact us at Silkandcotton1@gmail.com and we will get you taken care of in the best way possible. We usually answer within 24 hours.

WHICH PAYMENT METHODS DO YOU OFFER?

Here at Silk & Cotton we offer you a safe and secure checkout through card or PayPal Express. We support all major credit card networks at checkout. SilkandCotton.store is also verified by Stripe, assuring you a safe and secure checkout.